Accelerate your implementations, optimize your IT operations, and speed your business process innovation – with SAP Enterprise Support
Across all deployment scenarios, SAP Enterprise Support provides proactive and preventive support from day one, covering the complete lifecycle. It enables smooth integration of cloud solutions and provides end-to-end supportability of hybrid landscapes.
Implement and manage your SAP and non-SAP applications using the central SAP Solution Manager platform
Automate your IT processes that support on-device, on-demand, and on-premise solutions
Take advantage of new functionality that is easier to consume into existing SAP landscapes
SAP ONE Support: Managing Solutions in On-Premise, Cloud, and Hybrid Scenarios
Learn how SAP ONE Support lets you take advantage of a consistent support experience in a unified support infrastructure, so you can integrate business processes across the lifecycle of SAP solutions in any on-premise, cloud, or hybrid landscape.
Navigate more than 350 support services, tools, and methodologies with SAP Enterprise Support
Academy and value maps. Select the right offering at the right time for the right situation – and take full advantage of your SAP software environment.
How can you maximize the value of support offerings from SAP? With SAP Solution Manager. The application provides a direct link to SAP Digital Business Services – which makes it easy to proactively detect and resolve IT issues.
Hear from Carlos Rubio Hernández, IT Chief, Komatsu Cummins Chile Ltda. how SAP Enterprise Support and SAP HANA enhanced performance by acceleration the system response time by 60%, optimized operational IT and business processes and fostered innovation without disruption*.
Gruppo Campari noticed a slow-down in system performance and turned to SAP Enterprise Support and SAP Solution Manager. Now chain execution in SAP BW is 20% faster and responses for SAP ERP are 50% faster. Storage system performance has also improved without additional hardware*.
The Federale Overheidsdienst Budget em Beheerscontrole (FOD B&B) is located in Brussels and operates in the public sector. FOD B&B benefits from participating in the SAP Enterprise Support value map for Test Management. The participation in the program helped the customer to reduce the time to gain the required knowledge and skillset to implement Test Management by 50%*.
Review why this Italian supergrocer turned to SAP Enterprise Support services to intensify its use of SAP Solution Manager. See how deploying the incident monitoring and management functionality smoothed business process operations, letting customers continue shopping, satisfied and undisturbed.
Chinese coal producer Yitai Group simplified system integration and operations for IT and end users with flexible, mobile solutions through SAP Enterprise Support services delivered by SAP Active Global Support. An upgrade to SAP Business Suite powered by SAP HANA has increased efficiency with a 75% smaller database.*